Practice Management

Lynn Ellsbury

The practice manager is involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology. The practice manager supports the GPs and other medical professionals with delivering patient services and also help to develop extended services to enhance patient care.


The administration team support all of the practice. Their roles amongst many otehrs include secretarial duties, scanning and coding all of the correspondence that comes into the surgery onto patient records.  Ensuring that all patients who have a long term condition are called in annually for their reviews and have the relevant tests carried out.

This team is made up of:











Our team of fully trained receptionists and clerical staff are here to help you, whether by making appointments to see the doctors or advising on administration matters. The receptionists will usually be your first contact with the practice. They will try to help you with your enquiry. The more information that you can give them, the more likely they are to be able to help you. If they cannot answer a query they will undertake to find someone who can.

We place a high value on confidentiality and this is always maintained at the highest level by our staff. Please remember they have a difficult job and, if they ask you for more details when you telephone, it is only to help the doctor assess the urgency of your request.

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