Hampshire and Isle of Wight ICB
Omega House
112 Southampton Road
Eastleigh
SO50 5PB
Telephone: 0300 561 2561
NHS England
South East Regional Team
Oakley Road
Southampton
SO16 4GX
Tel: 023 80296914
www.nhs.uk/services
Isle of Wight County Council
Customer Service Centre
County Hall, High Street
Newport, Isle of Wight
PO30 1UD
Tel: 01983 821000
https://www.iow.gov.uk/
Patient Rights & Responsibilities
Users of the National Health Service have rights. The following explains what they are. They fall into three main categories.
Legislated Rights
Rights that have been written into law by means of Parliamentary Acts or Bills. (For example, UK GDPR and DPA 2018). As a patient of the NHS you have 7 rights.
Access to your Health Records.
You have a legal entitlement to see a copy of the records held about you. All records stored on computer can be accessed. If you wish to see your records you should apply in to the practice for a Subject Access Request.
Guideline Rights
Human Rights
It is your right to be treated as a human being by another human being and as they would wish to be treated themselves, i.e. with dignity, politeness, respect and consideration. These may not necessarily be covered legally or even be contained in guidelines, but human rights will come into many of the areas mentioned above and are certainly just as important.
Consent
A doctor, nurse, or anyone else looking after your health, has to have your agreement before they can examine or treat you. This policy applies to both children and adults. Your consent will be sought before any of your information is shared with any individual not connected with your direct health care.
Patient Responsibilities
Patients, too, have certain responsibilities:
Practice365 strives to ensure that its services are accessible to people with disabilities. Practice365 has invested a significant amount of resources to help ensure that its websites are made easier to use and more accessible for people with disabilities, with the strong belief that every person has the right to live with dignity, equality, comfort and independence.
This accessibility statement applies to websites hosted by Practice365.co.uk.
We want as many people as possible to be able to use this website. For example, that means you should be able to:
We’ve also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
We know some parts of this website are not fully accessible:
Practice365 continues its efforts to constantly improve the accessibility of its site and services in the belief that it is our collective moral obligation to allow seamless, accessible and unhindered use also for those of us with disabilities.
If you are experiencing difficulty with any content on Practice365 website, widget, any of its services or require assistance with any part of our site or software, please contact us during normal business hours as detailed below and we will be happy to assist.
If you wish to report a problem, have any questions or need assistance, please email us at hello@iatropartners.co.uk
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS). If you are based in Northern Ireland, please reefer to Equalities Commission for Northern Ireland (ECNI) instead of the EASS and EHRC.
Our Commitment to Patient Care Patient-Centered
Approach
Our primary focus is on our patients. We prioritise their needs in every aspect of our practice.
Respect and Dignity
We honor each individual patient, families, carers, and staff recognising their unique aspirations and commitments. We strive to understand their priorities, needs, abilities, and limitations.
Commitment to Quality of Care
We build trust by upholding the highest standards of care, ensuring safety, effectiveness, and an exceptional patient experience in every interaction.
Compassionate Care
Compassion is at the core of our practice. We respond to each individual’s pain, distress, and anxiety with humanity and kindness.
Enhancing Lives
Our mission is to improve health and wellbeing, ensuring positive experiences within the NHS for all individuals.
Valuing Everyone
We optimise our resources to benefit the entire community, ensuring that no one is excluded, discriminated against, or left behind.
Through these principles, we are dedicated to delivering exemplary medical care and fostering a supportive environment for all.
From 1st April 2015 we are required by the Government, under the terms of the latest GP Contract, to allocate all patients a named accountable GP. This is purely an administrative exercise in order that patients can have a named responsible GP. This does not mean that they will be the only GP who will provide care to the patient. Patients are free to choose to see any GP in the Practice in line with current arrangements. If their preferred choice of GP is not available, an alternative will be offered.
The new contract requires the named accountable GP to be responsible for the co-ordination of all appropriate services required under the contract and ensure they are delivered to each patient where required. However, this does not mean that they will be the only GP or clinician who will provide care to that patient. These responsibilities will be carried out within the opening hours of the Practice and do not change the way you currently access care outside these hours. The allocation has been done for all existing patients, and all newly registered patients will be given a named accountable GP on registration.
Please be aware that you may still see any GP of your choice at the surgery and do not have to see your named accountable GP, nor does this mean that you will only be offered appointments with your named GP.
If you have not already been informed of the name of your accountable GP, please ask the receptionist when you are next in the surgery.
Purpose
This annual statement will be generated each year in November in accordance with the requirements of The Health and Social Care Act 2008 Code of Practice on the prevention and control of infections and related guidance. It summarises:
Any infection transmission incidents and any action taken (these will have been reported in accordance with our Significant Event procedure)
Details of any infection control audits undertaken and actions undertaken
Details of any risk assessments undertaken for prevention and control of infection
Details of staff training
Any review and update of policies, procedures and guidelines
The Argyll House Surgery has 1 Lead for Infection Prevention and Control: Nichola Dee(Lead Nurse)
The IPC Lead is supported by Rosie Thebe has attended an IPC Lead training course in 2023 and keeps updated on infection prevention practice.
Infection transmission incidents (Significant Events)
Significant events (which may involve examples of good practice as well as challenging events) are investigated in detail to see what can be learnt and to indicate changes that might lead to future improvements. All significant events are reviewed in monthly meetings and learning is cascaded to all relevant staff.
An audit on hand washing was undertaken in October 2023. This was discussed at the Practice Clinical Meeting.
Annual Infection Prevention and Control audit
Minor Surgery outcomes audit
Domestic Cleaning audit
Hand hygiene audit
Risk assessments are carried out so that best practice can be established and then followed. In the last year the following risk assessments were carried out / reviewed:
Legionella (Water) Risk Assessment: The practice has conducted/reviewed its water safety risk assessment to ensure that the water supply does not pose a risk to patients, visitors or staff.
Immunisation: As a practice we ensure that all of our staff are up to date with their Hepatitis B immunisations and offered any occupational health vaccinations applicable to their role (i.e. MMR, Seasonal Flu, COVID). We take part in the National Immunisation campaigns for patients and offer vaccinations in house and via home visits to our patient population.
Curtains: The NHS Cleaning Specifications state the curtains should be cleaned or if using disposable curtains, replaced every 6 months. To this effect we use disposable curtains and ensure they are changed every 6 months. The window blinds are very low risk and therefore do not require a particular cleaning regime other than regular vacuuming to prevent build-up of dust. The modesty curtains although handled by clinicians are never handled by patients and clinicians have been reminded to always remove gloves and clean hands after an examination and before touching the curtains. All curtains are regularly reviewed and changed if visibly soiled.
Hand washing sinks: The practice has clinical hand washing sinks in every room for staff to use. Some of our sinks do not meet the latest standards for sinks but we have removed plugs, covered overflows and reminded staff to turn off taps that are not ‘hands free’ with paper towels to keep patients safe. We have also replaced our liquid soap with wall mounted soap dispensers to ensure cleanliness.
All our staff receive annual training in infection prevention and control.
Policies
All Infection Prevention and Control related policies are in date for this year.
The following policies are currently being updated:
Infection Prevention Control Policy
Policies relating to Infection Prevention and Control are available to all staff and are reviewed and updated annually. Infection Control policies are circulated amongst staff for reading and discussed at meetings on an annual basis.
Responsibility
It is the responsibility of each individual to be familiar with this Statement and their roles and responsibilities under this.
Review date
11.12.2023
Responsibility for Review
The Infection Prevention and Control Lead and the Operations Manager are responsible for reviewing and producing the Annual Statement.
Rosie Thebe
Operations Manager
For and on behalf of the Argyll House Surgery
The ICO recognises the unprecedented challenges the NHS and other health professionals are facing during the Coronavirus (COVID-19) pandemic. The ICO also recognise that ‘Public bodies may require additional collection and sharing of personal data to protect against serious threats to public health.’
The Government have also taken action in respect of this and on 20th March 2020 the Secretary of State for Health and Social Care issued a Notice under Regulation 3(4) of The Health Service (Control of Patient Information) Regulations 2002 requiring organisations such as GP Practices to use your information to help GP Practices and other healthcare organisations to respond to and deal with the COVID-19 pandemic.
In order to look after your healthcare needs during this difficult time, we may urgently need to share your personal information, including medical records, with clinical and non-clinical staff who belong to organisations that are permitted to use your information and need to use it to help deal with the Covid-19 pandemic. This could (amongst other measures) consist of either treating you or a member of your family and enable us and other healthcare organisations to monitor the disease, assess risk and manage the spread of the disease.
Please be assured that we will only share information and health data that is necessary to meet yours and public healthcare needs.
The Secretary of State for Health and Social Care has also stated that these measures are temporary and will expire on 30th September 2020 unless a further extension is required. An extension has now been granted and this has been extended until 30th September 2021. Any further extension will be will be provided in writing and we will communicate the same to you. Please also note that the data protection and electronic communication laws do not stop us from sending public health messages to you, either by phone, text or email as these messages are not direct marketing. It may also be necessary, where the latest technology allows us to do so, to use your information and health data to facilitate digital consultations and diagnoses and we will always do this with your security in mind.
The DPA (Data Protection Act) 2018 sets out the framework for data protection law in the UK. It updates and replaces the Data Protection Act 1998, and came into effect on 25 May 2018.
It sits alongside the GDPR, and tailors how the GDPR applies in the UK – for example by providing exemptions. It also sets out separate data protection rules for law enforcement authorities, extends data protection to some other areas such as national security and defence, and sets out the Information Commissioner’s functions and powers.
The GDPR is the General Data Protection Regulation (EU) 2016/679. It sets out the key principles, rights and obligations for most processing of personal data – but it does not apply to processing for law enforcement purposes, or to areas outside EU law such as national security or defence.
The GDPR came into effect on 25 May 2018. As a European Regulation, it has direct effect in UK law and automatically applies in the UK until we leave the EU (or until the end of any agreed transition period, if we leave with a deal). After this date, it will form part of UK law under the European Union (Withdrawal) Act 2018, with some technical changes to make it work effectively in a UK context
There is a new Central NHS Computer System called the Summary Care Record (SCR). It is an electronic record which contains information about the medicines you take, allergies you suffer from and any bad reactions to medicines you have had.
Storing information in one place makes it easier for healthcare staff to treat you in an emergency, or when your GP practice is closed.
This information could make a difference to how a doctor decides to care for you, for example which medicines they choose to prescribe for you.
Only healthcare staff involved in your care can see your Summary Care Record.
Over half of the population of England now have a Summary Care Record. You can find out whether Summary Care Records have come to your area by looking at our interactive map or by asking your GP
No, it is not compulsory. If you choose to opt out of the scheme, then you will need to complete a form and bring it along to the surgery. You can use the form at the foot of this page.
For further information visit the NHS Care records website
The NHS operates a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.
We strive to provide the best service to everyone who visits our practice. However, we understand that sometimes things can go wrong, leading to valid complaints. If you feel this way, we want to resolve the issue quickly and amicably.
To make a complaint, please write to the Practice Manager, who will address your concerns appropriately.
Argyll House Surgery, 78 West Street, Ryde, Isle of Wight, PO33 2QG