Ordering repeat prescriptions
Repeat prescriptions should be requested in advance to ensure you do not run out of medication.
How to request a repeat prescription
- You can order your repeat prescription in the following ways:
- NHS App – The fastest and easiest way to request repeat prescriptions.
- SystmOnline – Secure online access to request repeat medication.
- Pharmacy First – Many pharmacies can request prescriptions on your behalf.
- In Person – Drop off your request at the reception desk.
- By Post – Send your request to the practice.
We do not accept prescription requests over the phone/email for safety reasons.
Processing Times
- Repeat prescriptions – Allow three working days for processing.
- Medication reviews or special requests – May take longer if a GP, Pharmacist, or Pharmacy Technician needs to review your request.
- Controlled drugs or specialist medications – May require additional checks.
To avoid delays, please request your medication before weekends or public holidays.
Collecting your prescription
You can pick up your prescription from the pharmacy 3 – 5 days after you order it.
First, you need to choose a pharmacy to collect your prescription from.
You can drop off prescription requests at:
- Argyll House Surgery – through our letter box
- Gibbs and Gurnell
- Lloyds
- Seaview Pharmacy
- Day Lewis Wootton
- Tesco
- Or any other pharmacy of your choice
Some pharmacies offer a personal prescription delivery service, reach out to them direct for more information.
Electronic Prescription Service (EPS)
You can nominate a pharmacy to receive your prescriptions electronically. This means your GP can send your prescription directly to your chosen pharmacy, saving time.
How to Nominate a Pharmacy
- Use the NHS App to update your pharmacy.
- Ask your pharmacist or GP practice to make the change.
- You can change your nominated pharmacy at any time.
- Nominating a pharmacy
Prescription Queries – Who to Contact?
If you have questions about your medicine, your local pharmacist can assist you. They can also answer questions about over-the-counter medicines you can buy without a prescription
The NHS website provides information on how your medicine works, when and how to take it, possible side effects, and answers to common questions.
Medication reviews
Some prescriptions require regular reviews. We will notify you by mail, text message or on your prescription slip if a review is needed.
You may need an appointment with:
A Nurse for asthma, diabetes, or blood pressure reviews.
A GP, Pharmacist, or Pharmacy Technician for long-term medication checks.
Prescription charges
Find out more about prescription charges (nhs.uk).
What to do with old medicines
Take it to any pharmacy for safe disposal. Do not throw it in your household bin or flush it down the toilet.
About community pharmacists
Qualified healthcare professionals and pharmacists can offer advice on minor illnesses such as:
- coughs
- colds
- sore throats
- tummy trouble
- aches and pains
They can also advise on medicine that you can buy without a prescription.
Many pharmacies are open late and on weekends, and you don’t need an appointment.
Most pharmacies also have a private consultation room where you can discuss your concerns with the pharmacy staff without anyone overhearing.