Appointments

Booking an appointment – Why the receptionist asks you questions

When booking an appointment, the receptionist will ask you questions about your symptoms, this is to ensure you are booked with the most appropriate person.

Our reception team are well trained and have lots of different appointments they can offer. To help you quickly and safely, they need to know who is best for you.

Sometimes, you will see a GP (doctor).
Other times, you might see a Physician associate, Nurse, Pharmacist, or another expert who is best to help you.

Our team will tell you if your appointment is:

Routine – your appointment will be within the next 14 days

Urgent – you need to be seen quickly

For all appointments (Monday to Friday)

  • Phone us – 8am to 6.30pm 01983 562955.
  • Use eConsult.
  • Visit the surgery and speak to a receptionist.

What to do when we are closed

  • Use NHS 111 online or call 111.
  • NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
  • Call 999 in a medical or a mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Cancelling or changing

To help us provide the best service, please let us know as soon as possible if you need to cancel an appointment.

  • use the NHS App
  • using the GP online system – SystmOnline
  • phone us on 01983 562955, Monday to Friday from 8am to 6.30pm
  • reply CANCEL to your appointment reminder text message

Help with your appointment

Please tell us:

  • if there’s a specific GP (doctor), nurse or other health professional you would prefer to respond
  • if you would prefer to consult with the GP or nurse by phone, face-to-face, by video call or by text or email
  • if you need an interpreter
  • if you have any other access or communication needs

Home visits

Home visits are at the discretion of your doctor. Please only request a visit if the patient is too ill or unable to come to the surgery. Conditions like a rash or fever do not prevent patients from visiting the surgery and will not endanger others. Please inform the receptionist when you arrive.

Think Pharmacy First

Most pharmacies can provide prescription medication for certain conditions without the need to see a GP or make an appointment. This service, known as Pharmacy First.

Pharmacy First means you can go straight to the pharmacist for treatment of some minor health issues, without needing a GP prescription first. If you are exempt from prescription charges, the medication will be free. If you pay for your prescription, you will pay the regular cost of the medicine. To use this service, you must be a registered patient at one of the surgeries on the Isle of Wight. Please note most pharmacies have a private consultation room.

If you feel you need a home visit, phone 01983 562955 before 10:30am, Monday to Friday.

Further Information (Fit Note – Chaperones – Temporary Registration)