Contact

The Surgery has a car park available on a first come first serve basis, it also has a fully accessible lift providing access to first-floor consulting rooms. Patients unable to use the lift may be seen downstairs, and are asked to notify the receptionist at the time of booking.

Disabled toilet facilities are available at each surgery, fitted with a red call switch in case of emergency.

If the red call switch is used and the alarm is raised, staff will use the following procedure:
– Staff members will knock on the door, loudly.
– Staff will ask what assistance is needed.
– If no answer is received, entry will be forced and assistance will be given.

**If you need assistance at any time during your visit, please speak to our staff who will gladly help.

We are very happy to receive constructive comments and suggestions for improving our service to patients. Similarly if you have a complaint or feedback about any aspect of the services we provide, please write to:

Practice Manager
Argyll House Surgery
78 West Street
Ryde
PO33 2QG

Please include your contact details and as much information as possible.

If you do make a complaint we will acknowledge this in writing within seven working days, and will endeavour to provide you with full details of our investigation and conclusions within 28 working days from the date your complaint was received. It may take longer to provide you with a final response if more information or investigation is needed. If you do not feel that we have dealt with your complaint to your satisfaction we will direct you to the appropriate authority to help you.

111 is the NHS non-emergency number. It’s fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals. They will ask you a series of questions to assess your symptoms and immediately direct you to the best medical care for you.

NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

In case of a life-threatening emergency, please dial 999.

Cover is provided at the following times when the surgery is closed:
Weekdays: 18:30 – 08:00
Weekends/Public Holidays: From Friday 18:30 – 08:00 Monday
During these times please telephone NHS 111 for the local out-of-hours service.
Your nearest Hospital with A/E Department is at St Mary’s Hospital, Newport. Please telephone 01983 524081.
 
Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.
In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.  
The following websites have a wealth of information on them to help you self manage many conditions at home. Please consider using them before you call 111.

www.nhs.uk
http://www.what0-18.nhs.uk/ 

If you have an Island dentist, you should contact their office. They will give you details of your dentist’s plans for emergency cover. Or, you can call the Dental Helpline on 0845 050 8345.

If you do not have a dentist on the Island, and you need help to find one, call the Dental Helpline at the number above.